Privacy Policy

Schade Trade Ltd (“Klivo”, “we”) is the data controller for personal data processed through the Klivo platform, in line with the EU General Data Protection Regulation (GDPR). This page explains what we collect, why, and your rights.

What we collect

Shop owners: name, email, business details, and billing information (handled directly by Stripe; Klivo never stores card numbers).

Customers booking an appointment: name, phone number, and optionally email, given directly by the customer at booking time, with an explicit consent checkbox. If a shop enables cancellation-fee protection, a payment card is also saved via Stripe, scoped to that shop's own connected account.

Why we collect it

To operate the booking itself (confirming, reminding, and letting a customer manage or cancel their own appointment), to let the shop owner run their business, and to bill shop owners for their subscription. We don't collect or store medical, diagnostic, or other special-category data. Klivo isn't built to hold it.

Legal basis

For a customer's booking data, performance of the booking they asked for (Art. 6(1)(b) GDPR), with their explicit consent recorded at booking time. For a shop owner's account and billing data, the contract between the shop and Klivo (Art. 6(1)(b)). For security measures such as login lockouts and the optional PIN gate, our legitimate interest in keeping the service safe (Art. 6(1)(f)). We do not use personal data for advertising.

Who we share it with

Only the processors needed to run the service: Twilio (SMS delivery), Resend (email delivery), Stripe (payments, subscriptions, and cancellation-fee card storage), and our hosting provider(see the Terms for the current list). We don't sell personal data, and we don't share a shop's customer data with any other shop on Klivo.

How long we keep it

For as long as the shop's account is active, plus a reasonable period after for accounting and dispute-resolution purposes. A shop owner can delete an individual customer's record at any time from their admin panel.

Your rights

Under GDPR you can ask to access, correct, or delete your personal data, or object to its processing. If you're a customer of a Klivo-powered shop, contact that shop directly first; they control your booking data. For anything Klivo holds directly (e.g. a shop owner's own account), email hello@klivo.cy. You can also complain to the Office of the Commissioner for Personal Data Protection in Cyprus (dataprotection.gov.cy). The controller's legal identity and address are on the Imprint page.

Cookies

Klivo uses one essential cookie to keep a shop owner logged in, and a session cookie for an optional booking-page PIN gate where a shop enables it. No advertising or tracking cookies.

Changes

We may update this policy as the product evolves; material changes will be posted here with an updated date.